Frequently Asked Questions

What is Pet Cremation?

Cremation is the process whereby your pet’s body is transformed into “ash” through the application of intense heat. It can take between 30 to 90 minutes, depending on the size of your pet and if they are in a special pet casket or cremation container. Once cooled, your pet’s ashes will be processed, and either placed in an urn and returned to your family, or scattered on your behalf by a member of our staff.

Are my pets cremated with other pets?

No. Pets are cremated privately with no other pets in the unit.

Do I have to purchase a casket for my pet’s cremation?

No. Often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members.

Are all pet crematories alike?

In short, no. We encourage you to visit our facility.  Because most states do not regulate pet crematories, the quality of facilities, services, and staff can vary widely.We pride ourselves on the being a high quality and clean facility.

Can I come and watch the cremation?

Yes. Appointments required and there is a $75 charge to view. Please call for details.

How long does it take to get my urn?

If you are in Madison County or bring your pet to us, we can usually have your pet back in 48 hours. In all other cases we usually return your pet within a week of pickup. If a speciality urn is ordered, due to shipping time, it will take longer for us to return your pet.

What if my pet dies at home?

We always have professional staff “on call” 24 hours a day, every day of the year, which means we’re ready to respond immediately to take your pet into our care whenever you may need our services. Never hesitate to call on us–day or night.

Is there only one type of pet cremation?

No. Basically, there are two types of pet cremations. A private cremation is one where your pet is the only pet in the unit during the cremation process. This is the only option that ensures the cremated remains you receive are those of your beloved pet. A communal cremation is one where more than one pet is involved, and all of their cremated remains are commingled as a result. With this type of cremation, it is impossible for the provider to return your pet’s cremated remains to you.

What questions should I ask my veterinarian or pet cremation provider?

We advise that you ask these very important questions:

• Where is the crematory located?
• When can I come and inspect it?
• When will my pet be cremated and then be ready for pickup?
• How do I know I am going to get back my pet’s cremated remains?

Do most pet owners choose a “private” or “communal” cremation?

Research indicates about 70% of all pet families choosing cremation want their pet’s cremated remains back, which means they opt for private cremation.

How much does cremation cost?

We offer a number of special packages depending on your preferred type of cremation. Please call one of our experienced pet loss professionals who will give you specific pricing information, and answer any other questions you might have.

Is an urn required and where do I get one?"

We use a very simple, yet dignified urn in all of our cremation offerings. Additionally, your family has the option of purchasing a more appropriate memorial urn. We offer an assortment of memorial urns, garden stones, and other keepsake items, and invite you to browse our online selection.