FAQs

What is cremation?

The cremation of a pet is a traditional, respectful, clean, and rapid method of reducing a loved one’s remains. A pet is gently laid to rest on the hearth of a crematory chamber and is then exposed to high temperatures that reduce the matter into cremated remains

What is the difference between private and communal pet cremation?

Individual Cremation— Individual cremation provides you with the opportunity to keep your pet’s cremated remains as a permanent and personal keepsake. When you choose individual cremation, your treasured pet is placed into the crematory and separated from the other pets with partitions. When the cremation process is complete, we ensure that you receive only the cremated remains of your pet.

Communal Cremation— A cremation procedure where multiple pet’s bodies are cremated together without any form of separation. These commingled cremated remains are not returned.

Can I bring my pet directly to Turner Pet Cremation?

Yes, you may bring your pet directly to us. Please call so that we are prepared for your arrival. You can also arrange for us to bring your companion into our care directly from your veterinary hospital.

My pet passed away and I am not sure what to do now?

If your pet passes away at your veterinarian’s hospital ask who they choose for cremation services. If your veterinary clinic is one of our clients, there is no need to contact us. They will notify us about your pet and your final arrangement wishes.

If they do not use Turner Pet Cremation, simply let them know you have chosen Turner Pet Cremation for your pet’s aftercare needs. You may call us or ask your veterinarian to call us. We will bring your pet into our care from your veterinarian’s office or at any of the emergency or specialty centers and transport your pet to our Memorial Center.  You are welcome to come to our center to complete the arrangements or contact us by phone.

If I choose cremation, how soon can I get my pet’s cremated remains back?

Depending on the type of service you choose, our return times may vary. If you choose our witness cremation service, you can be present during the cremation and leave with your beloved pet within a couple of hours. Please contact us for more details.

How do I know that I am getting the right cremated remains back?

This is a common question, and rest assured that your beloved pet is tracked throughout the entire aftercare process. At Turner Pet Cremation, we use a proprietary tracking system called Paws e-Track™, which tracks your loved one through the pet aftercare journey. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process, from your veterinarian’s office and throughout our facility. At Turner Pet Cremation, we offer 100% traceability and transparency.

How much does cremation cost?

The cost will vary depending service you choose. Please call for additional information. We accept cash, Visa, MasterCard, American Express, and Discover.

Are we allowed to include a blanket or flowers with our pet during the cremation process?

We encourage including flowers or hand written letters.  If you would like to send a blanket or towel we request that they be small and made from only organic fibers.

Do you provide euthanasia services?

We do not provide this service, as only a professional veterinarian may euthanize a pet. We can, however, provide you with several referrals; we have reliable partners in many states that offer humane pet euthanasia after all other wellness options have been exhausted. Please always feel free to call us for any additional help.